Question 1

How do I install and set up an eSIM on my device?

Accepted Answer

Ensure your phone is unlocked and eSIM-compatible. Go to Settings > Connections > SIM card manager, tap Add mobile plan or Add eSIM, scan the Lumina eSIM QR code or enter details manually, confirm installation and set Lumina as your data line.

Question 2

How do I check if my device is compatible with eSIMs?

Accepted Answer

Check our official device compatibility list at Lumina's website. You can also manually check by going to Settings > Connections > SIM card manager and look for 'Add eSIM' or 'Add mobile plan' options.

Question 3

Why is my eSIM not working?

Accepted Answer

Double-check that your device is unlocked and eSIM-compatible. Verify that the eSIM profile was installed correctly and Lumina is set as the active mobile/data plan. Try toggling Airplane Mode or restarting your device.

How do I install and set up an eSIM on my device?

How do I check if my device is compatible with eSIMs?

Why is my eSIM not working?

What do I do if I delete or lose my eSIM’s QR code?

What is the fair usage policy for eSIM unlimited data plans?

What happens if I change phones or accidentally delete my eSIM profile?

Can I use an eSIM while my physical SIM card or another eSIM is still active?

When should I set up my eSIM?

Can I tether / use Personal Hotspot?

When does my eSIM package expire?

What do I need to do before I depart?

Can I call and send SMS with my eSIM?

Where to Find Your eSIM QR Code and Manual Activation Code

Can you have multiple eSIMs installed on your phone?

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